Zero Tolerance Policy

Zero Tolerance Abuse, Drug & Alcohol Policy

.com ('.com') is a global marketplace for destination-based ground transportation in tourism and travel, connecting customers with private hire transport suppliers. We do not work with independent drivers directly, and our services operate in more than 130 countries globally.

.com has a zero-tolerance abuse, drug, and alcohol policy for its transport supply partners, including their workers and drivers.

Reporting Zero Tolerance Concerns

If you suspect that a worker or a driver of a transport supplier is under the influence of drugs or alcohol, contact the authorities by dialing (destination’s local non-emergency assistance line) and then reach out to the transport supplier company as well as .com’s critical response team by clicking the button below. We are available 24/7, and will contact you as soon as possible after your request. Concerns do not need to be real-time to warrant reporting.

For non-critical or general zero-tolerance inquiries, you can also send an email to our customer care team by tapping the "Contact Customer Care" button below.

Zero Tolerance for Travelers, Booking Agents & Their Clients

Please ensure that you dispose of any adult beverages before starting your journey. Open containers and chewing gum are not allowed in any private hire transport. Violating this policy could lead to your service being terminated by the service provider and possible deactivation from our platform.

We understand that transport services may not always meet your expectations. While we respect your right to express complaints,.com and our transport suppliers will not tolerate aggressive, threatening, or abusive actions towards drivers or any employees associated with our platform.

Commitment to Policy Effectiveness

.com is committed to continuously reviewing the effectiveness of this policy and implementing enhancements when required.